shescrafty…

By sending simple emails, you can earn repeat business from customers that value good service. To save time, it’s okay to save a ‘fill in the blanks’ template for the following emails. Just don’t leave a Your Name Here space. AWKWARD!

The first email to send after a sale should be an acknowledgement that order or high bid has been received and a polite thank you for their business.

If the buyer has already paid, it’s nice to include the date you intend to ship their items. Once the item has shipped, let them know it’s on the way, which shipper was used, and if you have it, include a tracking link. Give them an idea of how long it will be until they have your products in their hot little hands!

You can never say Thank You too many times, so why not take this opportunity to thank them again?

After the item has arrived, most people will leave positive feedback or email. If you haven’t heard from them, it’s a good idea to make sure that the item did indeed arrive, and that the customer is happy with it.

By checking to make sure their purchase has arrived, you let your customers know that you really want them to be satisfied with the whole process.