Jul 25 2008
How To Ask A Customer For Upfront Payment Online
I did a few blog posts about ‘why’ to ask for at least partial payment upfront on custom orders. Some people want to know ‘how’ to do this! Here are a few tips for online sellers.
Know your own policy first, and stick to it. This prevents you from having to flounder for a reason if a customer asks why you want money in advance.
State your policy clearly in your online store, your profile, policy page, or in whatever appropriate spot. Copy and paste your policy into the first email you send in response to a custom order question. By putting it out there early on, it doesn’t come as a surprise after tons of design details and corresponding!
Next: What about face to face?
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