Jul 28 2008
How To Get Potential Non-Paying Bidders and Buyers To Pay
You receive an email alert that says the auction is over or an item has been purchased. Then, nothing, no notice of payment, no email from the customer, no communication. Sigh. Now what?
In case you’re using a website or auction site that isn’t reliable about sending notifications, go ahead and send a note. Include a link to the item and a congratulations message. Also add information about payment methods you accept, and thank them for the business.
The most important thing at this stage is the tone of your email. Keep it light, friendly, and helpful. The buyer should never open your first note and think that you’re hassling them over payment. Just because sellers tend to know when the auction is over doesn’t mean that bidders are haunting the site, too.
Tomorrow: What to do if the buyer stays quiet after the first contact.
Leave a Reply
You must be logged in to post a comment.
Not A Member? Register for Free!
