Jul 29 2008
How To Get Potential Non-Paying Bidders and Buyers To Pay part 2
You’ve waited a business day and sent a polite email. Still no payment in sight? Time for step two.
Learn what rules the auction site has for this situation. Larger ones, like eBay, have a policy for almost anything that could come up in the course of a sale. Smaller sites can have more of a ‘fend for yourself’ non-policy. If there are set procedures in place, by all means, follow them!
Assuming that you’re on your own, here’s step two. Allow a reasonable amount of time for the customer to respond to your first contact email, like another business day or two. Check your PayPal or other payment service account at this stage. Sometimes their notification emails are delayed!
If you haven’t heard from them yet or been paid, send another polite note. Walk them through the checkout process, step by step. Assure the customer that if they are having trouble using the checkout, you will help them in any way possible.
Send a copy of this email through the auction site to be sure the customer gets it. Some people block email from unknown addresses.
Tomorrow: No payment still? Now what?
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