Jul 31 2008
3 Pieces of Information Your Shop Policy Page Should Include
Most online sellers have a page that states their store’s policies. Writing store policies can be confusing to new sellers. What should be on this page, and what should not?
Payment Methods
What forms of payment do you accept? What credit cards can a customer use, and through what processing company(ies)? Will an invoice be sent? Is payment due within a certain time period?
Shipping information
What shipping method do you use? Do you charge a standard rate or are you flexible? How long does it take to receive an item?
Contact Information
How can a buyer contact you? This is a good place for your email address and/or instant messenger IDs. Don’t include physical address info unless you have a brick and mortar shop, too. State how long it usually takes for you to reply.
Next: More on policy pages!
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